RETURNS & REFUNDS

At IYLA, we want you to feel completely confident in your purchase. If something isn't quite right, we're happy to offer a straightforward return process.

14-DAY RETURNS

You have 14 days from the date your order is delivered to request a return.

Items must be returned in their original condition, unworn, unwashed and with all original tags and hygiene seals attached.

For hygiene and presentation reasons, items that have been worn, washed, damaged, altered or returned without their original tags may not be accepted.

Please take care when opening your order and retain the original packaging until you are sure you would like to keep your purchase.

TRY IT ON, THEN DECIDE

We completely understand that ordering clothing online means you may need to try your purchase on.

You are welcome to try your item on carefully, in the same way you would in a store. Please do not wear it for extended periods, wash it, apply perfume or makeup, or otherwise use it beyond what is reasonably necessary to assess the fit and appearance.

If an item is returned in a condition that goes beyond reasonable handling, we may be entitled to make a deduction from your refund where permitted by law.

RETURN POSTAGE

For change-of-mind returns, the cost of returning your item to IYLA is the responsibility of the customer.

We recommend using a tracked postal service, as IYLA cannot be responsible for items that are lost or damaged while being returned.

Please note: original delivery charges are handled in accordance with your statutory consumer rights.

PACKAGING & PRESENTATION

To help us maintain the quality and presentation of every IYLA piece, please return your item with its original product packaging wherever possible.

If the packaging contains a hygiene seal or other sealed component that is specifically intended to protect the hygiene of the garment, please do not open this if you intend to return the item.

Where an item is subject to a specific hygiene-related exception, opening the relevant sealed packaging may mean that it can no longer be returned for a change of mind. 

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

We will always work with you to resolve the issue and, where required by law, provide an appropriate remedy. Your statutory consumer rights are not affected by this returns policy.

HOW TO REQUEST A RETURN

To start a return, please contact us at:

SHOPIYLA

Please include:

• Your order number
• The item(s) you wish to return
• Your reason for returning
• Your preferred return method, where applicable

We'll then provide you with the relevant return instructions.

REFUNDS

Once your return has been received and inspected, we'll process your refund.

Refunds will be made to the original payment method. Where you are exercising your statutory cancellation rights, refunds will be handled within the timeframes required by applicable law.

Please allow additional time for your bank or payment provider to process the refund.

A LITTLE NOTE FROM IYLA

We want returns to be as simple and stress-free as possible.

Please look after your pieces while deciding whether they're right for you, and if you do need to send something back, make sure it's returned in the condition in which you'd expect to receive it.

Thank you for choosing IYLA.